NPS (NET PROMOTER SCORE)
The Net Promoter Score is a management tool that can be used to gauge the loyalty of a company's customer relationships. Serving as an alternative to traditional customer satisfaction research, NPS measures customer experience and predicts business growth.
We call existing customers to gain their personal comments.
Clients provide a list to call along with questions. Completed calls will document exactly what the individual said and general comments added. Often, this is done on an Excel spreadsheet. Analytics can be provided or summary report or simply provide results for the client to evaluate.
We provide you with statistical analysis gathered from conversations with your customers. Numbers don't tell us everything. We gain vital information through building relationship with your customers. It's the personal touch provided in our phone calls with customers, that draws out the behaviors and feelings behind the comments they offer.